Archive for the 'Customer Service' Category

Wednesday, August 30th, 2006

Why can’t Mr. Goodman’s example help us in healthcare?
My childhood was centered in a working-class bedroom community near Pittsburgh and just outside of McKeesport, Pennsylvania. McKeesport was a typical Western Pennsylvania mill town. U. S. Steel was booming, and the centerpiece was the U. S. Steel National Tube Works.
Saturday was a big day for us. [...]

Popularity: 4% [?]

Friday, June 23rd, 2006

Our firm normally gets called two or three years after the client hospital or health system needs help. These hospitals are normally “in the financial ditch” and require admission into our consulting intensive care unit. Explicit poor management is not difficult to detect. These hospitals have been losing money month after month and/or the leadership [...]

Popularity: 3% [?]